Define the affected work area
Tell us whether evidence is in a customer area, staff kitchen, stock room, office or shared refuse space. Describe the goods and activity around the location without assuming the source. The assessment needs a clear picture of the spaces you control and those managed by someone else.
Coordinate access around the business
Explain opening hours, deliveries and restrictions on moving stock or entering occupied areas. Name the person who can approve access and receive instructions. Out-of-hours availability and any special access requirements must be confirmed rather than inferred from an online enquiry.
Ask for usable records and a clear scope
Discuss which findings or visit records will be supplied, who acts on maintenance recommendations and how repeat activity is reported. Recurring service, one-time work and follow-up are different arrangements. A pest visit is not a guarantee of regulatory compliance or a substitute for your business obligations.