Start with the immediate situation
Explain which pest is suspected, where people are encountering it and whether they can avoid the affected area. Include your full address and any access restrictions. An active nest at an entrance, a rodent in an occupied room and suspected bed bugs need different questions; urgency does not identify the pest.
While you arrange assistance
Keep people and pets away from an active nest or unidentified animal. Do not climb to investigate, disturb a nest or enter a restricted building space. Ask for instructions suited to the concern. Describe any action already taken so the service contact has an accurate account.
Confirm the appointment before relying on it
Ask for the proposed attendance window, price and initial scope. Same-day, overnight and weekend service are not guaranteed here. If you email or use an enabled form later, wait for an explicit reply confirming arrangements rather than assuming a message has booked a visit.